Launch of Facility of Depositing Tenement Rent at E-Sampark Centre

Chandigarh, 25^th February, 2016:- Citizen Centric Services in Chandigarh took another leap forward with launch of facility whereby residents can deposit the monthly/quarterly/Annual payments of their properties of ground rent, monthly rent, installments, principal, interest, service tax etc. at e-sampark centres. This long awaited service has been launched by UT Administration which will give a major respite to allottees/residents who were earlier visiting estate office to pay dues which is a cumbersome process but with start of this service they are not required to visit or interact with Estate Office,  they can simply  visit  to any nearest e-Sampark Centre from Monday to Saturday from 8 am to 8 pm to pay the dues without any hassle and also get a instant receipt thereof as well as SMS on your mobile. The facility is initially extended to the residents of Rehabilitated colonies having nearly 13500 tenements sites.

Sh. Vijay Dev, IAS, Adviser to Administrator, Chandigarh Administration launched this service from e-sampark centre of Sector-32 today.

Lots of efforts have been put in by Estate office along with Department of IT in order to launch this facility through e-sampark centres and is a first service of estate office which can be accessed without any hassle by citizens  at e-sampark centres.  In phased manner the facility shall be extended to Government Departments, Industrial, Commercial, petrol pumps & residential properties etc.

Previously depositing the dues or any payment was a unwieldy process due to which residents had to visit Estate Office, many times, to settle the dues and the complaints of harassment against Estate Office staff was a routine feature and most of the time allottee/resident were not given receipt immediately and in many cases receipts were not issued till realization of Demand Draft but this facility will bring about a sea change in the standard of Estate office tenement rent deposit service, now allottee/resident can walk into any nearest e-sampark centre and deposit the dues by cash upto  25,000/- and get a receipt there and then and also a confirmation of payment through SMS from sampark.   The average rent collection from each Rehabilitated colony is Rs.2-3 lakh every month and it has been observed in some cases that allottee/resident don’t pay and arrears increase year by year only to result in litigation. By Introducing this facility at  e-Sampark Centres  it is expected that the ratio of collection of  rent in time will gradually improve and   Estate office  will also be able to close the long pending dues cases .

Dr. S.B Deepak Kumar, IAS, Secretary Information Technology who was present on the launch said “To improve the citizen centric services is the highest priority of this administration and by introducing this key service  of estate office at e-sampark centre it will minimize the citizen interaction with the Estate office. With addition of more and more such services which involve financial transaction will further improve the standard of citizen centric services in Chandigarh”. He further added that Such facility will empower the citizens to avail the public services at ease and will simplify  public delivery system. He also said in order to take this facility to another level, intensive ground work is in progress to equip citizens in future to check their dues amount status online and also pay their dues online through sampark portal.”    

Sh. Ajit Balaji Joshi, IAS, Deputy Commissioner, Chandigarh Administration who was also present on the occasion said " With the launch of this facility through e- sampark centre, it will allow the citizens to access the  estate office service without any hassle which is highly appreciable".

Sh. Prince Dhawan, IAS, Director Information Technology who was also present said “We are consistently working to innovate the public delivery channels and work-flows of Estate office which would enhance department-public interface.  With introduction of this service at e-sampark centre will which will bring much needed  transparency & efficiency make the estate office service public friendly and will develop a interface to introduce more estate office services at e-sampark centre which would change the face of estate office to citizen friendly office”.”

 Now residents of city will also get a professional environment on entering the e-sampark centres when their transaction request will be handled by professionally dressed sampark staff.