Chandigarh, 20th May, 2016:
Registering
& Licensing Authority, Chandigarh introduced
Sarthi 4.0 replacing the older version. Sarthi 4.0 is web-based integrated
service with capacity to use the data in a centralized manner. This software
enables the citizens to upload all documents and fill up their application
online from his home/office. This shall enable him to a faster service as RLA has
set up two express counters for users who come with filled up forms already.
The online form facility for learner license started in October, 2015 while for
new licenses or other DL related jobs, Sarathi 4.0 was started in beginning of
May, 2016. However, there have occurred technical glitches or some server
A meeting was held today with NIC team
from New Delhi and SIO Office to take stock of the situation. NIC team has
insisted to continue with implementation of Sarthi 4.0 as these glitches do
occur during transition according to them while RLA asked them that despite
operating 8 counters instead of 5 counters earlier, the pace of work is very
slow and public facing lot of inconvenience. NIC team assured that they will work
to resolve server problem in coming 2-3 days as the matter has been escalated
to level of their Director General also. RLA team asked them to move back to
older system in case they are not able to trouble shoot the recurring server problem.
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